Visiting Angels
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Visiting Angels Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Visiting Angels has 1.7 star rating based on 95 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Most workers were caring, Outstanding service, Are main care giver.
Cons: Ignorant, Staffs complete lack of accountability, Unhelpful.Recent recommendations regarding this business are as follows: "I do not recommend this franchise office / nor the owner.", "So you spend money with an organization to take care of your beloved Brother and they don't return your deposit of $2,500 which is planned to be used for funeral expenses. Pretty sad and next step is to retain a lawyer.", "I would not trust my loved one to anyone from this agency.", "Buyer beware", "Ok for part time work. Needs to update logs".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Visiting Angels has 1.7 star rating based on 95 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Most workers were caring, Outstanding service, Are main care giver.
Cons: Ignorant, Staffs complete lack of accountability, Unhelpful.Recent recommendations regarding this business are as follows: "I do not recommend this franchise office / nor the owner.", "So you spend money with an organization to take care of your beloved Brother and they don't return your deposit of $2,500 which is planned to be used for funeral expenses. Pretty sad and next step is to retain a lawyer.", "I would not trust my loved one to anyone from this agency.", "Buyer beware", "Ok for part time work. Needs to update logs".
Most users want Visiting Angels to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Visiting Angels Reviews
"Employee"
Started out great. Worked for them for almost fives years mostly part time. After a rough start where I was dealing with clients that really didnt want a...
"Subject: Serious Concerns Regarding Visiting Angels (Burlington / Colchester, Vermont)"
I am writing to express grave concerns about the conduct of the Visiting Angels franchise in Burlington / Colchester, Vermont. I have learned of several...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colchester, Vermont
Subject: Serious Concerns Regarding Visiting Angels (Burlington / Colchester, Vermont)
I am writing to express grave concerns about the conduct of the Visiting Angels franchise in Burlington / Colchester, Vermont. I have learned of several troubling incidents, including:
Sexual Harassment: A former employee is suing the franchise owner for sexual harassment during a company workshop.
Failure to Report Elder Abuse: The franchise knowingly hired an employee with a history of theft from a client.
They failed to file a mandatory report with Adult Protective Services, jeopardizing the client's well-being.
Unfair Pay Practices: The owner allegedly alters the pay structure without proper notice, leading to employees being underpaid and potential violations of wage and labor laws.
Misrepresentation of Caregiver Qualifications: The franchise misleads clients by claiming that all caregivers are LNA certified when this is not the case.
These actions raise serious questions about the franchise's commitment to ethical practices and client safety. I urge the following entities to investigate these matters:
Vermont Department of Labor
Relevant state agencies (e.g., Adult Protective Services)
Visiting Angels Corporate Office
Local news outlets (Channel 3, Channel 5)
I strongly discourage anyone from seeking services from the Colchester/Burlington Visiting Angels franchise until these issues are thoroughly addressed.
- Lack of knowledge skill and care from the younger employees
- Poor business practices
- Poor business management
Preferred solution: There are Serious Concerns Regarding Visiting Angels (Burlington / Colchester, Vermont). People need to hear about these issues. Many I learned of first hand knowledge.
User's recommendation: I do not recommend this franchise office / nor the owner.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Resolved: Deposit Return
Company fixed the issue and I have been provided with apology. I called the corporate office an spoke with the regional manger supporting OH.
Now without going forward my deposit "is in the mail" but has not arrived. I hope to close this out early next week or will start another complaint string....
I have repeatedly contacted the local office then called the corporate office and complained but still no deposit! Although it might not be to my financial benefit if I don't receive it soon will retain counsel and do whatever it takes to get my deposit back. Frankly our family was planning to use the funds for his funeral in February. Not a good look for your company, actually sorely disappointed its gone this far.
I just want my money... period.
User's recommendation: So you spend money with an organization to take care of your beloved Brother and they don't return your deposit of $2,500 which is planned to be used for funeral expenses. Pretty sad and next step is to retain a lawyer...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Florida
Horrible care for my mom
We hired Visiting Angels to care for our dying mom. The Community Liaison came to our home to meet with us so that they could develop a " care plan" of the services that would be rendered and then find the "perfect" caregiver to provide those services.
One of the requirements was to help transfer my mom from her bed to a chair. This involved lifting her up. The liaison said that was not a problem. Once we signed the contract and then got the care plan, it said they could not lift her as she weighs more 25 lbs.
Then the first caregiver came, and she was 7.5 months pregnant and couldn't perform the necessary tasks. When I called the office to say it wasn't a fit, I was told that they had no idea she was expecting. The second caregiver, called 1/2 hour before her shift to say she wouldn't be coming. The third caregiver came and she said that she just wanted to watch us do everything the first time so she could see how we did the tasks and emulate that.
We agreed - so we basically paid her to sit and do nothing. When she came back the next day, she was unable to perform any of the tasks and said she was uncomfortable so she sat and watched television for her shift. Meanwhile we are stuck paying for the 4 hour shift because she showed up. It doesn't matter if they can perform the tasks.
When I talked to the office, they apologized and said that they did not realize that she was not trained to perform the tasks on the care plan. We finally just fired them because it was clear that they do not screen employees or train employees.
They just put warm bodies in the spot so that they can bill you. Find another agency if you want good care for your loved one!!
- Need better staff
- Need to screen staff for proper fit
- Need trained staff
User's recommendation: I would not trust my loved one to anyone from this agency.
Horrible and rude management
- Patients
- Horrible management
User's recommendation: Buyer beware
Mesa, Arizona
Employee
User's recommendation: Ok for part time work. Needs to update logs
Huntsville, Alabama
The cost is too high. I never recieved a bill after much comlaining.
User's recommendation: Clarify the question if you decide to hire one of the angels. The greatest recommendaton is to understand the high cost of the service.
Opelika, Alabama
Complaint of employee
That is not acceptable.
Bad workers
User's recommendation: Bad bad bad bad bad bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pissed
- Dishonest manager
- 1000
Preferred solution: Full refund
User's recommendation: Do NOT use
I’m so sorry for what you went through. Just so you know they do not take care of their caregivers and they fire them without any warning or discussion at any complaint. I had had excellent report from my clients after every shift and I was absolutely shocked to be fired without warning or reprimand.
Longview, Texas
Human resources
I've not been able to contact no one
Preferred solution: Good health care and the one you gave pay me now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It’s all about the money and not the quality of care.
The reason why this company has so many five star reviews is because they give their caregivers a financial incentive to request these five star reviews from their clients and in an ironic twist I was fired for mentioning that we got a financial incentive for the five star reviews. Totally unfair employee policies this company does not deserve the accolades that it gets online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Please consider a more Client and Caregiver friendly Agency. Too money hungry vs. too caring!
I’m currently owed for 156 miles in mileage.
- Location
- Too numerous to mention
Preferred solution: Please hire experienced Caregivers
Yes this agency excels at recruiting Even offers financial incentives for caregivers to recruit for them and then they fire without warning or cause as far as I can see. Totally unfair employee practices. I think the five stars are a big huge smoke screen and they’re raking it in at the elders expense and there’s a reason why they have to employee so many caregivers because they go through them so quickly.
Hospitals, Clinics and Medical Centers Expert Talks
4th COVID Vaccine, Monkeypox, Mask-Optional Policy
Who may need the 4th vaccine? Is monkeypox dangerous? Prof. Karen Jubanyik comments on the mask-optional policy, COVID booster shot, and the monkeypox.
Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.
Waste of money!
- Service they promised were not provided
Preferred solution: Deliver product or service ordered
Very Bad customer service San Luis Obispo, Ca
- Staffs complete lack of accountability
Berea, Ohio
Poorly ran
- Office staff are friendly
- Miscommunication of pertinent information
- U dont make no money
Companies Similar to Visiting Angels
Right At Home
“Avoid this company, they need investigating this is a con ,they interview ,give you the job and a...“
Compassionate Care Hospic...
“My dad is a compassionate care hospice patient here at home the CNAs the nurses top notch I wouldnt give...“
Kindred Healthcare
“My boss is unreasonable And detrimental to the staff by instituting policies that are legal in nature to...“
Vitas Healthcare
“They overdosed her while they cornered off...giving meds she didn't need...adavan 8.5mg 7 times a day...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
If the account was in your name alone there should not be any holdup. If the account was in his name or had insurance payments go through it, it may be part of his estate.
All the expenses to include the deposit was incurred by me Kevin Greer in support of my Brother John Greer..... There is no insurance claim or estate involved.
This is why its so perplexing to me why I have not received the deposit by now......
I have my brothers funeral in a couple of weeks and really need the $s. Also, its interesting you pulled the deposit from my checking account in about a day so isn't it possible to just post the funds back onto the same account!!
I’m not with VA. You posted on a site where anyone can comment.
I forgot to add it sounds like the $2500 was needed as an assurance any balances that were not paid during VA service by the client would come from the $2500. I bet there is a waiting period to return to ensure payments are all made by insurance.