Visiting Angels
Reviews and Complaints

I’ve witnessed that Clients are being billed for hours that Caregiving services were not being provided. One of this Agencies specialties is signing Veterans under the VHC program and over billing knowing that VHC will pay the 26 to 34 dollars per hour without any questions asked.

They also send in unskilled and under qualified Caregivers.

They do not reimburse for gas mileage, at least not me, and when one of my Clients reported that his Debit card was compromised by a specific Caregiver, no investigation was made. Please do not use this Agency.

I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments without any reimbursement for mileage.

I’ve witnessed Clients under the Veterans Home Care being overcharged for Caregiver services that were not justified. In other words, billing the VHC for ten or so hours at the rate of 24 to 26 per hour over the actual hours that a caregiver was indeed not there.

I will be contacting Veterans Home Care and make a formal complaint.

Also, this Agency never gives raises. It didn’t matter to them if a caregiver was the best, or least experienced or educated.

This Agency just needed a warm body at the Clients home.

Recently a Client had her credit card compromised where several hundred dollars was stolen. I witnessed the phone call from client to office staff member and nothing was done about it.

I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues.

My parents wanted some help with basic house cleaning and cooking. We specified what we would want done and the visiting angels represenitive assured us she would send someone capible and qualified.

The 1st lady wasnt even close to what we asked for (she didnt do house work!), the 2nd and 3rd ladies did little to no cooking, and wanted to sit arround and talk rather than clean.

When we again talked to the represenitive she was very sorry that they weren't what we wanted, and NO refunds even for unused deposit!! If you want someone to sit and talk then they might be ok, but dont expect much else.

I had called Visiting Angels 800 number . Talked to two different people and 3 people left me messages that they would be in office at 8am next morning calling me back from my local area, with their names and local number.

Next morning came and went. Gave numerous calls to local office. We are so sorry somebody will call you right back. Two days later nothing!

Never again!

If you need help for a loved one go elsewhere! Plus reading all other reviews they don’t hire quality people!

Okay so i applied on july 19th and was sent out the very next day to a job site . I was told that they would keep me working and only worked me for 4 hours 30 minutes away from home .I was told not to tell the family i was new upon my arrival to care for a husband and wife on my own there was alot of directions left for me not a big deal i enjoy working with older people .

I called the supervisor do to things that needed to be done that i was not told about or that i needed to give meds which is not hard but we are not certified to do so .And i called the supervisor and she told me don't worry about the list that was given bye the family and just leave at the end of my shift .

I took the best care of the two that i could. I called the supervisor and ask for another assignment and was told they did not have nothing so i waited all week nothing so today is Friday july 26,2019 and i get a pay check for .33 cents i called and ask why and was told oh its for a background check i said u never even figure printed me she said sorry i dont know what to tell u .

Visiting angles of Dallas tx.They will tell you anything to get you to work even a bonus but you will never see it in your check you wont even see all your pay check .if you have direct deposit which they really like and cant see your check stub and they rip you off especially the human resources fagg I guess his name is Bryant in the Dallas office he will walk you through the website for your check stub but you'll never be able to look at it and if you go to the office they won't have time to walk you through it they bill customers for hours worked by the caregiver and hours not worked they have themself.they hire people off the street to fill a case that place is pathetic.This is for you visitings i kerp this going for a very long time You ought to be sitting in jail for all your client and caregivers you rip off

If you care for your loved ones, DO NOT use this company. Not only do they force employees to administer meds (by law this is not allowed) but, they also treat employees like a number with low pay starting at $8 an hour.

If you are sick or the roads are icy you will still lose your job because they will tell you it’s abandonment and abuse if you don't make it to your client. You are better off going into the private sector. I am sure you will pay a lot less and still get better care for your loved ones. You are correct about Visiting Angels.

Here locally, the "franchise", and yes they are all franchises with no real corporate oversight, are horrible for the employees.

THEY ARE ABOUT BILLABLE HOURS! They have no requirement for caregivers to have at a minimum a CPR certification, nor do they provide any BBP (Blood-borne Pathogen) training, or provide any uniforms, scrubs, or PPE, gloves, or cleaning agents for the caregivers to utilize while handling fecal matter, blood, urine etc. But the franchise expects the worker to do all of this, and more.

It really is a racket for the folks at the top making serious money, but if you are a worker forget about any quality of work/life balance, or any benefits, raises, or long-term career success. Nothing against the caregivers, as most are good people just trying to earn a living and make a difference, however no love for the fat cats at the top of this food chain getting rich off slave labor.

The woman pictured is Debbie the "office Manager" she is the worst out of all of them the way she treats the caregivers.

Making threats over hours location and coming in on your day off. Also, she encourages caregivers to not say anything when they see that other caregivers are taking the poor patients pills.

Hi, I'm a disabled Veteran. I turned 61 this year and I have Visiting Angels, come 3 times a week,

Monday, Wednesday and Friday. I sold my car, since I couldn't drive it any more. That was April

6, 2018. I got a check for $8300. My caretaker helped me remove my house keys from 2 sets of car keys. We took the check to their bank and cashed it for cash. We got back to my home and she left. I hid the cash in my dresser. I didn't put it in the bank, because, I didn't know how it would affect my SSI. On Sunday, I counted on my money and all was well. On Monday, she took me shopping for clothes. When we got home, she put

my bag on my dresser. She never did that before. I was distracted with something else. After she left, I checked my money and was missing $3000.

I called Visiting Angels, and filed a complaint. I didn't call the police, because I couldn't believe it.

In the evening at 7:30, I locked my doors and went to bed. I use a cpap machine and it puts me in a deep sleep. I got up at 2:00 which is what I do some times. I came into my living room, and found my front door open, and my screen door, unlachted. I had the money on my dining table and it was gone. I called the police and the officer

came out and made a police report.

She was the only one who new of my money. No neighbor comes into my home and I live alone. She also, had my other set of keys, because there was no forced entry. Nothing else, was taken. The police officer told me that if the money wasn't on the table, they would have woke me and made me tell them where the money was.

He said I could have been killed, if I didn't tell them. She was the only one who new.

{{Redacted}}

This company is a joke. A dear older friend of mine has Visiting “Angels” coming to his house right now, in Tucson, AZ, and I’m appalled by the level of inattention I’ve witnessed when I’m there myself.

Example: I walked in two days ago to find hundreds of ants (this is no exaggeration) crawling all over his living room floor. Not only had the angel not helped him in finding a solution to the bug problem, she wasn’t even making sure he was safe from getting bitten while he was sitting on his sofa.

In fact, when I arrived, she was seated in the adjacent room, nose buried in her IPhone. The floors were dirty, he wasn’t being “kept company”, and he certainly wasn’t being protected from falls while using his walker, as promised by the Visiting Angels FAQ page.

Beware!!!!

I needed help with my dad he has dementia so he can be a hand full. we got a care giver who was funny and nice and became a friend to me and my dad.

Two and a half months into it they took her away for us. when i called to complain he said it did not matter what my dad wanted or what i wanted or ever the care giver. i said i would like to talk to you face to face he gave me the address.(to be fair the man i called was as nice as possible fake but nice )i called the corporate office she said she would let the owner know and that is all they can do. before i made my way to visiting angles my brother called me (he takes care of bills) and said visiting angles called and said they cancel are care and said if i come the the office they would call and say my dad is in a hostile home environment.

so i writing a review instead . guess people don't matter, just fall in line and shut up. i guess there are so many suffering older people out there that they don't mind if some get shout out. do they care about my dad i don't think so...or maybe i am wrong for loving my dad to much?

his mind is going but i still have hope.

This review is for people who care about there loved ones . i did not use bad language but a stern voice when i called .

I’m writing for my 91 yr old mother she had visiting angels 3 days a week they were suppose to help her with personal duties. They only thing they wanted to do was talk.

They would help her in and out of her bath. She worked for 3 months and changed and made her bed 3 times vacuumed only down the center of the floor 4 times. The last time March 5, 2018 my mother told her when she got there that she needed to vacuum she never did until my mom said you need to vacuum before you leave she said there isn’t time. My mom told her you have a complete hour and any time she did vacuum she never vaccuumed the whole house.

So she went in my mothers room and started vacuuming she then started yelling that she ran over my mom’s right hearing aid. The hearing aids where on a tall dresser wrapped up in a cloth that couldn’t just be knocked off the battery was out laying on the dresser and no sign of the hearing aid in the vacuum. My daughter also went and checked everything and take the vacuum apart nothing of the hearing aid and how did the battery just come out. This was a Monday she was to be back on Wednesday never cam and no one called to say no one was coming come Friday next day of service same thing so my mother called the caregiver and she said she wasn’t coming back.

I called the come in Temple Terrace on Thursday the 8th of March on what had happen and been fighting ever since for them to do something about the lost of my mother’s hearing aid she is crippled is why she was suppose to be having the help. The company is Becton Enterprise Inc aka Visiting Angels got a hold of the Miami company of The Visting Angels to tell them about there franchise and they stated they would get a hold of them and someone would get back with us and that has never happened. I understand that due to technology changing all the time you can’t just replace one hearing aid you have two replace both. My mother doesn’t have that kind of money to replace something she had already bought and not her fault it needs to be replaced.

Her name is Irene Strickland anyone that loves their family member should never put them in the hands of Visiting Angels. They never even sent a representative out to evaluate what type of help my mother needed they just sent out a caregiver and she didn’t even come the day she was suppose to they said they were trying to get someone her first day she told my mother she couldn’t come at the time my mother wanted her she had to come an hou earlier.

We had so many issues with VA and they did nothing to help. Their staff stole 400 dollars from my mom and were not required by VA to pay it back.

Their staff walked out on their shifts leaving my mom alone. The VA staff had no skills and my mom was not cared for adequately. They did not familiarize thenself with my moms case therefore were causing her harm. Im disgusted with this comany.

The management just didnt care about the awful behaviors exhibited by their staff.

Do not let these people take care of anyone you love!!!!!! You will be so sorry :(