Anonymous
map-marker Saint Cloud, Minnesota

Extremely Unorganized, Untrained

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The management of the St Cloud MN. Franchise is the Most Unorganized, Unprofessional, Clueless in hiring, training, management.

Lack of licenced medical staff. I despise their cutting corners in training & making the worker pay for costs.

They give this brand a terrible reputation.

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Anonymous

Former Employee/Resigned for Suspicion of Fraud

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Was hired by VISITING ANGELS callimg me 2 days in a row and a text asking me to come in & fill out app. I was THINKING about being a "Companion" so i went on website, put my name in & decided i didnt want to do the online app at that time.

The Director never looked me in the eye during a less than 5 minute interview. I asked Director if she wanted my tedume & she said no. Explained i have ZERO EXPERIENCE & ZERO TRAINING. Was told i eould get a job description before i left.

Was udhered out the door with NO JOB DESCRIPTION & NO EXPLAINING ABOUT ANYTHING. I was sent out and "billed" as a CNA. There was NO COMMUNICATION from oggice staff. Very rude & a closed door policy.

DIRTECTOR COMPLAINED I HAD TOO MANY QUESTIONS. I asked her for a job description & how that would answer some questions I had about what my duties were. When she realized I had Zero TRAINING & was suspicious of their ethical & billing practices (billing me as a CNA) I was told "we don't provide job descriptions & we don't provide training". I was yelled at for asking questions.

I was verbally assaulted by the DIRECTOR. They pull warm bodies wherever they can get them. VISITING ANGELS ENDANGERED THE PATIENTS WELL BEING & SAFETY, INCLUDING MY SAFETY. I really enjoyed the clients I worked with and was sad that they were being lied to.

I had to quit during yet another verbal assault by the Director. I stated that I would have to QUIT due to ethical reasons. If mgmt would be nice, or perform THEIR DUTIES WELL, THEY WOULD BE ABLE TO KEEP EMPLOYEES. DO NOT LET THIS FRANCHISE OF VISITING ANGELS INTO YOUR HOME.

THEY DO NOT CARE ABOUT EMPLOYEES OR CLIENTS. There is so much more - but I have it all documented - no time/room to name all the infractions Visiting Angels engages in. STAY AWAY FROM THIS FRANCHISE.

RESEARCH BEFORE YOU WORK FOR OR HIRE ANY ELDER CARE SERVICES. It makes me very sad & angry to know that there are agencies like this who abuse & take advantage of the elderly.

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James T Jdv

Avoid this company - Jacksonville, Fl

The initial meet and greet with VA was fine. My mother is 84, recently relocated to Fl and we were looking for some assistance for her. For starters, my mother no longer drives therefore, I had to increase my auto insurance so the caregiver can drive my mother to the Dr’s, grocery, etc. I emailed asking VA regarding what their limited liability is for their employees? No reply! They send a caregiver who would talk and talk obsessively and not once asking or addressing any of my mothers needs. Then this person would use my car for her personal errands. While out “shopping” with my mother, on 3 separate occasions my mother missed taking her medication. Not only because they were out but also due to the non stop chatter my mother became distracted. Another time when I was working from home, my mother started the laundry. When she (my mother) got up to turn the laundry over, the caregiver sat on the sofa, in the living room, on her phone, turned to my mother and said “ oh, do you need help”? Moreover, this same caregiver had no clue on how to make a fruit salad or prepare a healthy meal!

The second caregiver was not any better. She too, the second one, would not shut up with her constant babbling. Again, total distraction and not attending to my mothers needs.

Visiting Angels needs to respond when a client asks a question and they really need to review their hiring practices or give training on how to care for the elderly!

Lastly, we no longer use VA.

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Reason of review:
Poor customer service
Anonymous

Employ is being taken advantage, no pay for overnight stay

This worker, is not being payed according to hours being given to patient in home care....he is not payed anything for after 8 hrs though he is there 24/7 and must get up to change the in home patient. The employee is not given any day off and is working 24/7....what is wrong with Angel Visiting Care, Harwich, MA?

They need to be investigated by Labor Office of the Commonwealth of Massachusetts. He worked 3 months 24/7 before allowed to take 14 days off.

Made to drive from Falmouth to Harwich in order to pick up his check where they said they wanted to meet with him rather than mail his check and discuss their simple concerns over the phone. Employee had no car and had to engage a friend to leave his own place in order to drive him to get his check.

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Reason of review:
Work Experience or Job Application
Anonymous
map-marker Ann Arbor, Michigan

Staff not up to par

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Staff leaves people in bed all day,house work they say light house keeping more like not at all showers thats a joke poor service port huron michigan forget about it

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Reason of review:
Poor customer service
Anonymous

Most workers are totally incompetent

Workers basically did nothing. Workers had minimal training, interpersonal skills were practically non-existent.

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Reason of review:
Bad quality
Anonymous
map-marker Culpeper, Virginia

Awful experience

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Donna is rude, and unprofessional. I have fought for 2 weeks to get my last paycheck.

I still haven't received it. Donna is a liar. She outright told me to commit fraud on a timesheet, the acted like she got mixed up. They also don't allow their employees to take a break, and don't allow you to eat or have a drink of water while on the clock.

I called the corporate office to get some results, and they were less than helpful. I got bit by a client's dog and when I reported it, she did nothing about it. She hired me to work in the office, then had several excuses as to why she had me going to homes as a caregiver. At a client's house she went with me too, she told them my personal business.

Very unprofessional and unorganzied. I wouldn't leave that company in charge of a flea.

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Reason of review:
Work Experience or Job Application
Arlena Sxk

Dishonest, uncaring, unethical, and stole from moms home

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They were hired to cared for my mom. I started to notice the food I bought for my mom they were taking home with them.

Just to feed my mom I had to buy 3 times more then usual. The owner told the care givers to spy on family, telling them one was on drugs, and another was not allowed to be alone with the mom by "court order". Both are lies when confronted she lied. possessions began missing, my mom was sat in front of a TV all day, the care givers would sneak laundry in and do it, they slept when they were working, and showered before leaving.

Once my mom was found wandering down the street without alone by friend. I would not recommend this company to anyone at all. They charged over $20,000.00 a month for care givers per month. That was close to 3 times what is standard.

They are NOT a care giver service, they are cons acting like care givers service to enter your home to rob you of stuff, and charge you for it.

The women who runs the one in Riverside Ca. is the most horrible, dishonest, lying, bully you will meet.

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Cons:
  • Ignorant
  • Steal and overcharge
  • Owner liar
Reason of review:
Poor customer service
Anonymous
map-marker Madison, Wisconsin

Bad experience as a worker, also don't hire them. Visiting Angels Madison wi

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I know all visiting Angels are different but the one in Madison WI is horrible for workers and if I had a loved one who needed help at home I wouldn't hire them. You get paid low, no health, dental, vision, paid time off or 401k.

You have no room for advancement. You also have to have a good car, insurance, a smartphone, pay for appearel, and sometimes drive over an hour at night for just one shift. In Madison you might not be able to keep up with rent if you work here. It's nice meeting new people and helping them with what they need but I wouldn't recommend this job to anyone unless they only want 10-15 hours a week but then again sometimes they will only give you 5 hours in a week if you ask for 15.

If you want a 20-40hr a week job go to another company. You do so much traveling to multiple short shifts no matter the time of day or weather conditions(sometimes it's not safe especially in winter) and you get paid very little for it which means they're taking advantage of you. With all the driving you do you can actually end up losing money because the compensation for gas is low and doesn't include oil changes, brakes, tires or any of the constant things a highly driven car needs. Sometimes you can have three or four short shifts in a day and the time spacing for them makes no sense so not only do you end up driving 3-4hours in a single day you might end up sitting in your car for an hour waiting for a shift to start or more commonly you will be late for your next shift because they didn't give you enough time to get there.

The hours and schedule don't make sense week to week. First off, the schedule always comes out late and will never be the same two weeks in a row (I don't know why because many clients have complained about having too many different people coming in their home). Sometimes they schedule it so you will have to stay up for over 30hrs and when you do get to sleep for overnights you sometimes have to get up 3-5 times if not more and are allowed only 5 hours of sleep during that time meaning you get no sleep. This company extremely undervalues its employees which is why it has such high turnover.

I won't go into any more details but I'm writing this because I don't think employees and sometimes clients should be treated like this. Work somewhere else and hire someone else.

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Reason of review:
Work Experience or Job Application
Anonymous
map-marker Pittsburgh, Pennsylvania

Visiting Angels in Home Elderly Care

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Our family has employed visiting angels, North Hills, Pittsburgh, PA for the past 11 months. We had two or three wonderful people, but most of their employees are young nursing students who have no idea how to interact or care for the elderly.

They were happy to let her lay in bed until 3:00 in the afternoon so that they could do their homework, play on their phones and/or watch tv. When they did get her up and about, they'd plop her in front of the tv and then go into another room to resume studies or continue to play on their phone. One day, I stopped at 3:30 in the afternoon and the girl was sitting on the couch with her head phones on and had my mom tucked in bed. If my mom would've called out for help, she never would have heard her.

In looking through their food log, in a 10-hour period on a Saturday, she was fed a snack size container of applesauce and 3 pretzels!! Another Saturday, it was a scoop of chicken salad and 3 crackers, another Saturday it was a bowl of cereal - that was it for the whole 10-hour shift. There was no consistency in the people, sometimes they'd alternate 2 or 3 different people on a Saturday. The communion lady, her neighbors all commented on the lack of interaction these girls had with my mom.

Someone said - no wonder they're called 'visiting' angels -- they don't want to do any work. It's a shameful, unprofessional company. They take advantage of the elderly and charge $25 an hour, but probably pay their employees minimum wage. If you employee this company, I urge you to stop and spot check to see what's going on (or install cameras).

I wish I would've done that. My mom also had bruises on her wrists from them pulling her out of bed. I realize she's elderly, thin skinned and can bruise easily, but you can hold hands, or support her behind the elbow to help her out of bed. One Saturday, no one showed up!

One Saturday evening, the girl left an hour early without clocking out or letting me know that I should go over earlier. I regret staying with this organization for as long as I did.

They are unprofessional and incompetent. Please do your homework before signing up.

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Cons:
  • Unprofessional
  • Lack of knowledge
  • Lack of knowledge skill and care from the younger employees
Reason of review:
Bad quality
1 comment
Guest

I wanted to update this review to say that the owner called me and apologized for the short notice in cancelling the service and she is going to personally take care of my mom this weekend. I really appreciate that she's making things right, and she is willing to help until we find a replacement agency.

Anonymous

Run from this agency. Workers are unskilled/untrained.

Hired company for peace of mind, they have primarily been more work for me as a family member. Unprofessional, unskilled, poor interpersonal skills - workers make little effort to get to know the person they are hired to help.

My mother has literally been abandoned by one worker. My mother is never to be left alone, and one of these "angels" went out shopping and left her alone in the house!!!! I am so disgusted by the quality of care - last night worker told my mother she "needed her sleep" when my mother needed help using the bathroom in the middle of the night. I could go on and on.

Most of their workers don't cook, and as for cleaning you might as well beat your head against the wall. Again, run from the Worcester Visiting Angels.

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Reason of review:
Poor customer service
Anonymous
map-marker The Villages, Florida

Visiting angles in the villages

I worked for visiting angles in the villages.. The scheduling lady didn't like me ,always very rude and ignore to in the office.

This has been going on for several times.

Calls me on the phone cussing at me all hours of the night and sending me text messages telling me that I don't belong here and that she will get me fired,cause she told me she didn't like me so had to shut phone off.So I called someone else in the office ,they tell me to go and tell the owner..So I went to work and the client I was taking care of got sick and had to go to the hospital..I went to the hospital with client ,while waiting I call and tell the owner what was going on and the owner tells me that im fired,i asked her for what im trying to tell you what your scheduling person did to me the night before..She tells me she don't wanna here it.Shes been here longer then you have.So the owner unprofessional hangs up on me. I call back and they tell me that I cant be at the hospital with the client that is sick and that they will have me aarrested if I don't leave the hospital ,this is from the scheduling lady that works in the villages.In the mean time ,I have no idea how the client is doing..BE WARE OF THIS company Visiting ANGLES IN THE VILLAGES..If they don't treat their employes right what makes you think that they will treat your family right as well.If an owner of a company can't listen to her employees that make her money and try to fix the problems that are going on in the company ,well them that company shouldn't be open .I wouldn't have my parents with this company they don't treat there staff with RESPECT!!!!!!!!!

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Cons:
  • Need better staff
Reason of review:
Poor customer service
3 comments
Guest

Te worst place to work

Guest

Make sure you write a review about this location on glassdoor, so as to warn others.

Guest

Thank you very much, I was going to sign my parent up to the company, now we are going to look somewhere else.,

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Bard Rpb
map-marker Wilmington, Delaware

Visiting Angels TERRIBLE experience.... Non Caring Owners and Staff

Tried using Visiting Angels service located in Wilmington DE. Their number is 302-691-****.

They show up only half the time and usually never call you to let you know. The Owner Thomas Smith and son Justin Smith have no idea whats going on with their business. Nobody ever knows if the caregivers show up. Most have no training or skills needed to do the job and know nothing about the client before they get there!

Thomas Smith came to my home to address the poor service we received since day one from them. We put up with for weeks. Thomas Smith shook my hand and said they would take care of it, THAT SAME DAY NO CAREGIVER SHOWED UP AND NOBODY FROM THE OFFICE CALLED ME OR EVEN KNEW UNTIL I CALLED. This is the service you get from this Visiting Angels location.

The owners really don't care and it shows in how they run the place. Keith M / Nancy L

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Reason of review:
Bad quality

Preferred solution: Get into another business

Anonymous

Visiting Angels - Receptionist Review

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I was at the office in Warner Robins Ga The receptionist was rude and prejudice. There was another lady was rude and unethical.

That's not how you suppose to carry positive attitude. I will send a complaint to the better bureau.

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Reason of review:
Poor customer service
1 comment
Guest

LOVELY name/ Horrible Franchise Company Office staff as well as the Owner Very Unprofessional, unskilled, poor interpersonal skills. Complete disregard to resident privacy and HIPPA.

I love the lady as well as other clients that I cared for so I stayed so much longer then I really wanted to. The lack of respect is embarrassing,to just tell someone ( new caregiver)this is your new client. Good Luck. The clients over pay for services that are over looked and not done at all.

Clients are scared/fearful to speak to the the owner or another staff member in fear of retaliation. Office staff speaks rudely and talks down to the client. Outside of the life enriching mom8 and bonds built with caregiving, this company was the worst job I have ever had.

I WOULD NEVER RECOMMEND Visiting Angels out of Nappanee IN as caregiver company. Please do the research for the sake of your loved ones.

Anonymous

Bad experience as worker.

That company shouldnt be in buisiness. They changer the custmer plus they charge there worker for every piece of paper or id or anything.

I was my car for consumer they didnt paid me for gas or anything. When was need it something. You have to paid for the copy 3 dollars.

Only i stay with fir one years because this company only use their work they want to make more for them and we get pay 9 dollar and pluss we have to paid if need something from them.thats wrong. Thank you

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Reason of review:
Work Experience or Job Application
1 comment
Guest

Very unprofessional , short you on paycheckYou only get paid for 1 client in home and take care of both husband and wife no extra pay for caretaker.They don't care about anything but making money for themselves. They lie to you all the time.If you don't want 20 different caretakers in you home don't call them.