Visiting Angels
Reviews and Complaints

My sister-in-law lost her last few days of life because their aides were not even trained to check the oxygen tubing for kinks or becoming disconnected. Now two or three days only matters when your sister is coming from Japan to say good bye, and now your unconscious and can't say good bye.

Sadly someone ran to the house when the idiot aide called and said she thought she was going to die because she couldn't breath. Alas the tubing had become dislodged from the oxygen tank, and she had gone too long w/o oxygen. She never regained consciousness, and died two hours after her sister arrived.

Another aide had already dealt with a kink in the tubing a few weeks earlier and my sister-in-law thought to follow the tubing herself. My niece would try to train each aide that came because none were trained.

We finely put up such a stink about having a different aide every day we finely got one for a few days in a row...

Wow. They tell you what they will do what you need - even if they know they can't!

The management of the St Cloud MN. Franchise is the Most Unorganized, Unprofessional, Clueless in hiring, training, management.

Lack of licenced medical staff. I despise their cutting corners in training & making the worker pay for costs.

They give this brand a terrible reputation.

The initial meet and greet with VA was fine. My mother is 84, recently relocated to Fl and we were looking for some assistance for her. For starters, my mother no longer drives therefore, I had to increase my auto insurance so the caregiver can drive my mother to the Dr’s, grocery, etc. I emailed asking VA regarding what their limited liability is for their employees? No reply! They send a caregiver who would talk and talk obsessively and not once asking or addressing any of my mothers needs. Then this person would use my car for her personal errands. While out “shopping” with my mother, on 3 separate occasions my mother missed taking her medication. Not only because they were out but also due to the non stop chatter my mother became distracted. Another time when I was working from home, my mother started the laundry. When she (my mother) got up to turn the laundry over, the caregiver sat on the sofa, in the living room, on her phone, turned to my mother and said “ oh, do you need help”? Moreover, this same caregiver had no clue on how to make a fruit salad or prepare a healthy meal!

The second caregiver was not any better. She too, the second one, would not shut up with her constant babbling. Again, total distraction and not attending to my mothers needs.

Visiting Angels needs to respond when a client asks a question and they really need to review their hiring practices or give training on how to care for the elderly!

Lastly, we no longer use VA.

This worker, is not being payed according to hours being given to patient in home care....he is not payed anything for after 8 hrs though he is there 24/7 and must get up to change the in home patient. The employee is not given any day off and is working 24/7....what is wrong with Angel Visiting Care, Harwich, MA?

They need to be investigated by Labor Office of the Commonwealth of Massachusetts. He worked 3 months 24/7 before allowed to take 14 days off.

Made to drive from Falmouth to Harwich in order to pick up his check where they said they wanted to meet with him rather than mail his check and discuss their simple concerns over the phone. Employee had no car and had to engage a friend to leave his own place in order to drive him to get his check.

Staff leaves people in bed all day,house work they say light house keeping more like not at all showers thats a joke poor service port huron michigan forget about it

Workers basically did nothing. Workers had minimal training, interpersonal skills were practically non-existent.

Donna is rude, and unprofessional. I have fought for 2 weeks to get my last paycheck.

I still haven't received it. Donna is a liar. She outright told me to commit fraud on a timesheet, the acted like she got mixed up. They also don't allow their employees to take a break, and don't allow you to eat or have a drink of water while on the clock.

I called the corporate office to get some results, and they were less than helpful. I got bit by a client's dog and when I reported it, she did nothing about it. She hired me to work in the office, then had several excuses as to why she had me going to homes as a caregiver. At a client's house she went with me too, she told them my personal business.

Very unprofessional and unorganzied. I wouldn't leave that company in charge of a flea.

They were hired to cared for my mom. I started to notice the food I bought for my mom they were taking home with them.

Just to feed my mom I had to buy 3 times more then usual. The owner told the care givers to spy on family, telling them one was on drugs, and another was not allowed to be alone with the mom by "court order". Both are lies when confronted she lied. possessions began missing, my mom was sat in front of a TV all day, the care givers would sneak laundry in and do it, they slept when they were working, and showered before leaving.

Once my mom was found wandering down the street without alone by friend. I would not recommend this company to anyone at all. They charged over $20,000.00 a month for care givers per month. That was close to 3 times what is standard.

They are NOT a care giver service, they are cons acting like care givers service to enter your home to rob you of stuff, and charge you for it.

The women who runs the one in Riverside Ca. is the most horrible, dishonest, lying, bully you will meet.

I worked for visiting angles in the villages.. The scheduling lady didn't like me ,always very rude and ignore to in the office.

This has been going on for several times.

Calls me on the phone cussing at me all hours of the night and sending me text messages telling me that I don't belong here and that she will get me fired,cause she told me she didn't like me so had to shut phone off.So I called someone else in the office ,they tell me to go and tell the owner..So I went to work and the client I was taking care of got sick and had to go to the hospital..I went to the hospital with client ,while waiting I call and tell the owner what was going on and the owner tells me that im fired,i asked her for what im trying to tell you what your scheduling person did to me the night before..She tells me she don't wanna here it.Shes been here longer then you have.So the owner unprofessional hangs up on me. I call back and they tell me that I cant be at the hospital with the client that is sick and that they will have me aarrested if I don't leave the hospital ,this is from the scheduling lady that works in the villages.In the mean time ,I have no idea how the client is doing..BE WARE OF THIS company Visiting ANGLES IN THE VILLAGES..If they don't treat their employes right what makes you think that they will treat your family right as well.If an owner of a company can't listen to her employees that make her money and try to fix the problems that are going on in the company ,well them that company shouldn't be open .I wouldn't have my parents with this company they don't treat there staff with RESPECT!!!!!!!!!

Tried using Visiting Angels service located in Wilmington DE. Their number is 302-691-****.

They show up only half the time and usually never call you to let you know. The Owner Thomas Smith and son Justin Smith have no idea whats going on with their business. Nobody ever knows if the caregivers show up. Most have no training or skills needed to do the job and know nothing about the client before they get there!

Thomas Smith came to my home to address the poor service we received since day one from them. We put up with for weeks. Thomas Smith shook my hand and said they would take care of it, THAT SAME DAY NO CAREGIVER SHOWED UP AND NOBODY FROM THE OFFICE CALLED ME OR EVEN KNEW UNTIL I CALLED. This is the service you get from this Visiting Angels location.

The owners really don't care and it shows in how they run the place. Keith M / Nancy L