Visiting Angels
Reviews and Complaints
Staff not up to par
Most workers are totally incompetent
Awful experience
Dishonest, uncaring, unethical, and stole from moms home
- Steal and overcharge
- Owner liar
- Uncaring
Bad experience as a worker, also don't hire them. Visiting Angels Madison wi
I know all visiting Angels are different but the one in Madison WI is horrible for workers and if I had a loved one who needed help at home I wouldn't hire them. You get paid low, no health, dental, vision, paid time off or 401k.
You have no room for advancement. You also have to have a good car, insurance, a smartphone, pay for appearel, and sometimes drive over an hour at night for just one shift. In Madison you might not be able to keep up with rent if you work here. It's nice meeting new people and helping them with what they need but I wouldn't recommend this job to anyone unless they only want 10-15 hours a week but then again sometimes they will only give you 5 hours in a week if you ask for 15.
If you want a 20-40hr a week job go to another company. You do so much traveling to multiple short shifts no matter the time of day or weather conditions(sometimes it's not safe especially in winter) and you get paid very little for it which means they're taking advantage of you. With all the driving you do you can actually end up losing money because the compensation for gas is low and doesn't include oil changes, brakes, tires or any of the constant things a highly driven car needs. Sometimes you can have three or four short shifts in a day and the time spacing for them makes no sense so not only do you end up driving 3-4hours in a single day you might end up sitting in your car for an hour waiting for a shift to start or more commonly you will be late for your next shift because they didn't give you enough time to get there.
The hours and schedule don't make sense week to week. First off, the schedule always comes out late and will never be the same two weeks in a row (I don't know why because many clients have complained about having too many different people coming in their home). Sometimes they schedule it so you will have to stay up for over 30hrs and when you do get to sleep for overnights you sometimes have to get up 3-5 times if not more and are allowed only 5 hours of sleep during that time meaning you get no sleep. This company extremely undervalues its employees which is why it has such high turnover.
I won't go into any more details but I'm writing this because I don't think employees and sometimes clients should be treated like this. Work somewhere else and hire someone else.
Visiting Angels in Home Elderly Care
Our family has employed visiting angels, North Hills, Pittsburgh, PA for the past 11 months. We had two or three wonderful people, but most of their employees are young nursing students who have no idea how to interact or care for the elderly.
They were happy to let her lay in bed until 3:00 in the afternoon so that they could do their homework, play on their phones and/or watch tv. When they did get her up and about, they'd plop her in front of the tv and then go into another room to resume studies or continue to play on their phone. One day, I stopped at 3:30 in the afternoon and the girl was sitting on the couch with her head phones on and had my mom tucked in bed. If my mom would've called out for help, she never would have heard her.
In looking through their food log, in a 10-hour period on a Saturday, she was fed a snack size container of applesauce and 3 pretzels!! Another Saturday, it was a scoop of chicken salad and 3 crackers, another Saturday it was a bowl of cereal - that was it for the whole 10-hour shift. There was no consistency in the people, sometimes they'd alternate 2 or 3 different people on a Saturday. The communion lady, her neighbors all commented on the lack of interaction these girls had with my mom.
Someone said - no wonder they're called 'visiting' angels -- they don't want to do any work. It's a shameful, unprofessional company. They take advantage of the elderly and charge $25 an hour, but probably pay their employees minimum wage. If you employee this company, I urge you to stop and spot check to see what's going on (or install cameras).
I wish I would've done that. My mom also had bruises on her wrists from them pulling her out of bed. I realize she's elderly, thin skinned and can bruise easily, but you can hold hands, or support her behind the elbow to help her out of bed. One Saturday, no one showed up!
One Saturday evening, the girl left an hour early without clocking out or letting me know that I should go over earlier. I regret staying with this organization for as long as I did.
They are unprofessional and incompetent. Please do your homework before signing up.
- Unprofessional
- Lack of knowledge skill and care from the younger employees
- Lack of knowledge
Run from this agency. Workers are unskilled/untrained.
Hired company for peace of mind, they have primarily been more work for me as a family member. Unprofessional, unskilled, poor interpersonal skills - workers make little effort to get to know the person they are hired to help.
My mother has literally been abandoned by one worker. My mother is never to be left alone, and one of these "angels" went out shopping and left her alone in the house!!!! I am so disgusted by the quality of care - last night worker told my mother she "needed her sleep" when my mother needed help using the bathroom in the middle of the night. I could go on and on.
Most of their workers don't cook, and as for cleaning you might as well beat your head against the wall. Again, run from the Worcester Visiting Angels.
Visiting angles in the villages
- Need better staff
Visiting Angels TERRIBLE experience.... Non Caring Owners and Staff
Preferred solution: Get into another business
Visiting Angels - Receptionist Review
I was at the office in Warner Robins Ga The receptionist was rude and prejudice. There was another lady was rude and unethical.
That's not how you suppose to carry positive attitude. I will send a complaint to the better bureau.
Bad experience as worker.
Fraud, Theft, Abuse, Neglect, et al.
I was promised just one main "Caregiver", a backup, and a third for emergencies only. By the time this Agency FRAUDULENTLY Abandoned me after only 44 days, I'd been through 11 different thieving strangers, requiring me to keep my apartment unlocked 24/7.
22 year old President& CEO? Replaced by a more childish 23 year old boy? Fraudsters from the start, many crimes against myself and my property before their criminal Abandonment.
Seeking a very good Civil Rights Lawyer for the entire fiasco. Thanks.
My experience with Visiting Angels
I worked for Visiting Angels for about 6 months. It was a good way to get some basic experience caring for clients.
But, most of the time the clients were 30-50 miles away., They didn't assist with gas unless you used your car to transport them on errands--record the mileage from their house. Sometimes I had trouble locating the client's house, even with GPS. The only way you make money is if you stay with a client 12 hours, night or day. Usually these clients are not able to do hardly anything for themselves.
The patient was not the problem. It was their relative, or husband/wife who was cranky, rude. I needed more training especially with transfers, but the office was an hour away, making it inconvenient for me to get extra training. I know it's said light housekeeping was one of the tasks we would help with.
But when you're helping someone who can't clean up much after themselves, the housekeeping wasn't what I call "light." I felt like I got one heck of a workout. I was not called often enough to pay for the gas, or enough to make a positive difference financially. Also, if you get into a situation where you are driving the client's vehicle most of the time, it's wise to call ahead and find out if you'll be using their car or yours.
I showed up and I was unprepared to use my car to drive client around on errands, and I didn't have money for gas. I got fired.
Horrible
Idiot Owner
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I wanted to update this review to say that the owner called me and apologized for the short notice in cancelling the service and she is going to personally take care of my mom this weekend. I really appreciate that she's making things right, and she is willing to help until we find a replacement agency.