Visiting Angels - Customer Care Review from Albuquerque, New Mexico
1 comment
This business is run by a bunch of ignorant people who don't care about their client or their employees. I have had the worst experience in dealing with the overcharging the theft the corruption uck please do not let ur elder to the hands of these idiots
Reason of review: Poor customer service.
Location: Albuquerque, New Mexico
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Agency appears more concerned with money than their clients. No follow up after initial visit by nurse or owners after an incident.
There was a great deal of turnover with caregivers. I had 2 major concerns in the care of my elderly mom. One was in reference to security of my mother's home, and the other was in reference to lack of transportation for my mother after falling because we were never notified that one of the caregivers,( who was nice) did not have access to her own personal vehicle, which I thought was a requirement. The owners never followed up with a visit or a phone call.
The primary calls and immediate response was always in reference to payment. After electing to no longer use their services, a totally different attitude prevailed.