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The first night of employment the employee left approximately 15 to 20 minutes early on her first shift… Not that big of a deal

Unfortunately the second night the employee was so that exhausted… My mother asked to be comforted the agent covered her up and told her she needs to sleep. My ask for her again and eight gave the same response, my mother asked for a glass of water and a got her the water shaking his head back and forth which made my mom feel the aid was being bothered. When in fact that was what she was hired to do comfort my mother and get her what she may need during the night so her husband could have a chance to rest he is also elderly.

Also the second night after being on her *** for three hours she called me and said she was leaving because the home was infested with BED BUGS ... I received this call around midnight she left her shift at approximately midnight without reporting to her boss leaving my elderly stepdad to take over. The next day she reported to her boss she stayed at the home until 2 AM not true. There were adult bedbugs found in the chair the aid had been sitting and a few in a nearby chair… No one else has it in that chair for weeks and previous to that my mom had spent months sitting in the chair with no bug bites at ALL ! I have been in the home and have no bedbug bites my mom's husband lives in the home and has no bedbug bites her friend that had been visiting for a couple of days also no bedbugs bites. Then the aid claimed she had slept on the bedroom floor in my moms room the night before and get ate up with bedbugs… Why weren't we made aware and why did she return for her shift the next day if this is how she felt? We had an exterminator inspect the home He found NO eggs or bed bugs or any *** .... the bugs we found in the chair were all adults and his professional opinion is that the bugs had not been there long. Visiting angels sent an exterminator to the employees home and my mom's home and found no bedbugs. The office manager stated the employee lost her position at the company ( who knows she herself lied right to my face on a couple of occasions during this mess ) maybe she did lose her job due to her conduct or the profanity she used at my mothers home. The owner of visiting angels did not charge for the aids service ....I'm guessing due to her conduct. And he did offer a credit with visiting angels for future services NO thanks!! Why would I want that? I completely understand bedbugs can come from anywhere… The owner argues we brought them home from the hospital etc.

We find this to be very unlikely since my mom had only been home for two days and was only in her bed prior to the hospital visit and directly after the hospital visit. Something else doesn't make sense… If my mom's home was the source of the bedbugs why couldn't two different exterminators find bed bug eggs ,bugs or *** ... Why was the aid the only person complaining about bed bug bites ?and why did she come back a second night If she claimed to been bitten at my mothers house the night before from sleeping on the floor?

I'm sure any intelligent person can draw there and conclusion. My advice to anyone in the situation needing help for your loved one be careful who you let in your home.

After the bugs were found we could not hire another company to help out with my mother until the house is treated. The extermination cost was $1000 out of my mom's pocket. The lack of help only added more stress ,aggravation to the situation that is already stressful enough when I loved one is ill. Not to mention bedbugs are unacceptable

Reason of review: Poor customer service.

Monetary Loss: $1900.

Preferred solution: Visiting Angels pays for the extermination $1000.

Location: 15 W National Rd #1, Englewood, OH 45322, USA

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